Illumination with Assurance
Our commitment to Melbourne homes extends beyond the showroom. Explore our Australia-wide delivery, 30-day return policy, and comprehensive designer warranties.
Safe passage for every fixture, from Prahran to your doorstep.
Australia-Wide Logistics
We partner with specialized fragile-freight carriers to ensure your chandeliers and pendants arrive in pristine condition. In-stock items are typically dispatched within 48 hours.
Showroom Pickup & Installation
Order online and collect from our Prahran showroom at no additional cost. We also provide professional installation referrals for all Melbourne metro areas.
Damaged on Delivery
While rare, transit damage is covered. Please inspect your fixtures upon arrival and notify our team within 24 hours of receipt to initiate a priority replacement.
The Return Journey
Eligibility Check
Items must be in original packaging and uninstalled. Returns must be initiated within 30 days of purchase.
Request Authorization
Contact our support team with your order number to receive a Return Merchandise Authorization (RMA).
Secure Return
Ship the item back to our Prahran warehouse using a tracked service. Return shipping is the customer's responsibility.
Quality Inspection
Our technicians inspect the returned fixtures within 3 business days of arrival to confirm condition.
Refund Issuance
Once approved, your refund is processed back to the original payment method within 5-7 business days.
Warranty & Aftercare
Our 5-Year Structural Guarantee
Every Zenithora fixture is engineered for longevity. We provide a comprehensive 5-year structural warranty on all metal frames and finishes, alongside component-specific coverage for LED drivers and motors.
Caring for Crystal & Brass
Practical advice on cleaning delicate crystal facets and preserving the glow of hand-finished brass.
LED Lifespan & Replacement
Understanding the 50,000-hour rating of our integrated LED modules and how to access driver replacements.
Proof of Professional Installation
Why maintaining your electrical safety certificate is vital for valid warranty coverage on hardwired fixtures.
Guided Support
Whether you have a question about a pending delivery or need technical advice on a warranty claim, our Melbourne specialists are here to guide you.